Terms of service

Terms of Service

These Terms of Service govern your use of the DONATELLI website and any purchases made through our online store.

By visiting our website, placing an order or using any part of our services, you agree to be bound by these Terms of Service.

If you do not agree with these terms, you should not use our website or services.

For any questions regarding these Terms of Service, please contact us at contactdonatelli@gmail.com.

1. About DONATELLI

DONATELLI is an online fashion retailer offering clothing and related products to customers within the United Kingdom.

Throughout these Terms, the words “we”, “us” and “our” refer to DONATELLI. The words “you” and “your” refer to the customer or website visitor.

2. Eligibility to Use Our Website

By using this website, you confirm that you are legally capable of entering into a binding agreement or that you have permission from a parent or legal guardian where required.

You may not use our products, website or services for any unlawful or unauthorised purpose.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements and other information displayed on our website are accurate.

However, colours and appearance may vary slightly depending on your screen, device settings, lighting and photography.

Measurements may also vary slightly due to manufacturing tolerances and the way individual garments are measured.

We reserve the right to modify, discontinue or replace products at any time without prior notice.

4. Product Availability

All products are subject to availability.

We may limit the quantity of products available for purchase and may discontinue products without notice.

In rare cases, an item may become unavailable after an order has been placed. If we are unable to fulfil an item, we will contact you and provide an appropriate refund where necessary.

5. Prices

Prices are displayed on our website in the currency shown at checkout.

We reserve the right to change our prices at any time without prior notice. Any price change will not affect an order that has already been accepted by us.

Promotional prices, sale prices and discount offers may be available for limited periods and may be changed or withdrawn at any time before an order is placed.

6. Promotions and Sales

DONATELLI may offer promotional discounts, seasonal sales, promotional codes or other special offers from time to time.

Unless otherwise stated, promotions cannot be combined with other offers.

Promotional codes may be subject to additional conditions including expiry dates, minimum order values or product exclusions.

We reserve the right to cancel or modify a promotion where necessary, provided this does not affect rights relating to orders already validly accepted.

7. Orders

Submitting an order through our website does not automatically mean that your order has been accepted.

After placing your order, you may receive an order confirmation acknowledging that we have received your request.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

A product is unavailable
There is an obvious pricing or product information error
We suspect fraudulent or unauthorised activity
We are unable to verify or process payment
The delivery information provided is incomplete or invalid

If payment has already been taken for an order that we cancel, we will issue an appropriate refund.

8. Order Information

You are responsible for ensuring that all information provided when placing an order is accurate and complete.

This includes your:

Name
Email address
Delivery address
Billing information
Product selection
Size and colour selection

If you notice an error after placing your order, please contact us immediately at contactdonatelli@gmail.com.

We cannot guarantee that changes can be made once fulfilment has started.

9. Payment

Payment must be completed using one of the payment methods available at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment providers. Their own terms and privacy practices may also apply.

We do not guarantee that every payment method will be available at all times.

10. Shipping

We currently ship within the United Kingdom.

Orders are generally processed within 1 to 3 business days.

After dispatch, delivery usually takes approximately 5 to 12 business days.

Delivery estimates are provided as guidance and are not guaranteed unless expressly stated otherwise.

Delays may occasionally occur due to circumstances outside our reasonable control, including carrier delays, public holidays, severe weather, customs or logistics disruptions.

11. Free Tracked Shipping

Where our website states that Free Tracked Shipping applies, eligible orders will be shipped without an additional standard shipping charge.

Tracking information will be provided where available after the order has been dispatched.

Tracking information may require some time to update after dispatch.

12. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

DONATELLI is not responsible for delays caused by incorrect or incomplete address information provided by the customer.

If a parcel is returned to us because of incorrect delivery information, failed delivery attempts or failure to collect the parcel, additional delivery charges may apply where permitted by law.

13. Risk and Ownership

Your rights regarding delivery, loss or damage remain subject to applicable UK consumer law.

Where applicable, responsibility for the goods passes in accordance with the relevant consumer protection rules once the goods have been delivered to you or to a person identified by you to receive them.

14. Returns

We offer a 30-day return policy subject to the conditions described in our Returns & Refund Policy.

Returned items should generally be:

Unworn
Unused
Unwashed
In their original condition
Returned with original tags where applicable

For return instructions, please contact contactdonatelli@gmail.com before sending your parcel.

15. 30-Day Money-Back Guarantee

Where the DONATELLI website displays a “30-Day Money-Back Guarantee”, this refers to our voluntary 30-day return period, subject to the conditions contained in our Returns & Refund Policy.

This guarantee is provided in addition to, and does not replace or restrict, any statutory rights you may have under UK consumer law.

16. UK Cancellation Rights

UK consumers purchasing eligible goods online generally have statutory cancellation rights.

For many online purchases, you may notify us of your decision to cancel within 14 days after receiving your goods and then return the goods within the applicable statutory period.

Certain products may be excluded from statutory cancellation rights where an exemption under applicable law applies.

Our voluntary 30-day return policy does not reduce your statutory rights.

17. Refunds

Approved refunds will normally be issued to the original payment method used for the purchase.

After a refund has been issued, your bank or payment provider may require additional processing time before the funds appear in your account.

Please refer to our Returns & Refund Policy for further information.

18. Faulty, Damaged or Incorrect Products

If an item arrives damaged, defective, faulty or materially different from what you ordered, please contact us as soon as possible at contactdonatelli@gmail.com.

Please include your order number and, where relevant, photographs showing the issue.

Nothing in these Terms limits your legal rights regarding faulty, misdescribed or otherwise non-conforming goods.

19. Exchanges

Where you would like another size, colour or product, please contact us.

Depending on availability, we may advise you to return the original item and place a separate order.

We cannot guarantee that a replacement size or product will remain available.

20. Website Accuracy

We aim to keep the information on our website accurate and up to date.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping information or other content.

We may correct such errors and update information where reasonably necessary.

21. Website Availability

We do not guarantee that our website will always be available without interruption.

We may temporarily suspend, restrict or modify access to the website for maintenance, technical issues, security or other operational reasons.

22. Prohibited Uses

You must not use our website:

For unlawful purposes
To violate applicable laws or regulations
To infringe our intellectual property rights or the rights of others
To transmit viruses, malware or malicious code
To interfere with the security or operation of the website
To attempt unauthorised access to our systems
To collect or misuse personal information
To submit false, fraudulent or misleading information

We reserve the right to restrict access to our services where these conditions are violated.

23. Intellectual Property

Unless otherwise stated, the content of the DONATELLI website, including branding, text, graphics, designs, logos, photographs, layout and other materials, is owned by or licensed to DONATELLI.

You may not copy, reproduce, distribute, modify or commercially exploit our website content without permission, except where permitted by law.

24. Third-Party Services

Our website may use or link to services provided by third parties, including payment providers, shipping carriers, analytics services and technology providers.

Your use of those third-party services may be subject to separate terms and policies.

We are not responsible for third-party websites or services that are outside our reasonable control.

25. Links to Other Websites

Our website may contain links to third-party websites.

These links are provided for convenience and do not necessarily mean that DONATELLI endorses the third-party website or its content.

We are not responsible for the content, availability or practices of third-party websites.

26. Personal Information

Personal information submitted through our website is processed in accordance with our Privacy Policy.

By using our website, you acknowledge that certain information may be processed where necessary to fulfil your order, process payments, provide customer support and operate our services.

27. Customer Communications

When you place an order, we may send you transactional communications relating to your purchase, including order confirmations, shipping updates and customer service messages.

Marketing communications will be handled separately and in accordance with applicable privacy and electronic marketing requirements.

28. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms limits your statutory consumer rights or excludes liability that cannot legally be excluded.

To the extent permitted by law, DONATELLI will not be responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances outside our reasonable control.

29. Events Outside Our Control

We will not be responsible for delays or failure to perform our obligations where this results from circumstances beyond our reasonable control.

Such circumstances may include severe weather, transportation disruption, carrier failures, strikes, natural disasters, governmental action, technical outages or other exceptional events.

30. No Waiver

If we do not immediately enforce any provision of these Terms, this does not mean that we waive our right to enforce it later.

31. Severability

If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

32. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services or applicable requirements.

The version published on this page will be the current version.

Changes will not retrospectively remove rights that already apply to orders placed before the change.

33. Governing Law

These Terms and any contract arising from your purchase will be governed by applicable law.

If you are a consumer residing in the United Kingdom, you will continue to benefit from any mandatory consumer protections available to you under the laws applicable to your place of residence.